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Donna Ebbett

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Since: Feb 20, 2008
Posts: 1



(Msg. 16) Posted: Wed Feb 20, 2008 7:19 am
Post subject: Re: Excel crashing randomly [Login to view extended thread Info.]
Archived from groups: microsoft>public>mac>office>excel (more info?)

I am finding that Excel crashes frequently. At least 20 times in the last 40 minutes. I opened an Excel file that was last saved in 2004 version. I copy and paste new data into it and it crashes whenever I try to save. I renamed the file and saved it on my desktop, then saved and the same problem. A third time, downloaded new data in csv format and when I tried to save, it crashed. I am on a Intel-based Macbook Pro with Tiger 10.4.11.

It seems consistent that when I save, any of my work does not get saved and Excel crashes.

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Bob Greenblatt

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Since: Feb 11, 2005
Posts: 407



(Msg. 17) Posted: Wed Feb 20, 2008 12:54 pm
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On 2/20/08 10:19 AM, in article ee8bca5.19 RemoveThis @webcrossing.caR9absDaxw, "Donna
Ebbett " <> wrote:

> I am finding that Excel crashes frequently. At least 20 times in the last 40
> minutes. I opened an Excel file that was last saved in 2004 version. I copy
> and paste new data into it and it crashes whenever I try to save. I renamed
> the file and saved it on my desktop, then saved and the same problem. A third
> time, downloaded new data in csv format and when I tried to save, it crashed.
> I am on a Intel-based Macbook Pro with Tiger 10.4.11.
>
> It seems consistent that when I save, any of my work does not get saved and
> Excel crashes.
Have you repaired permissions after you installed Office 2008?

--
Bob Greenblatt [MVP], Macintosh
bobgreenblattATmsnDOTcom

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Chris Lyle

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Since: Feb 20, 2008
Posts: 2



(Msg. 18) Posted: Wed Feb 20, 2008 7:06 pm
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I HAVE LOST HOURS OF WORK DUE TO EXCEL RANDOMLY CRASHING. THE GREAT PART IS EVEN FREQUENT SAVING OF FILES DOES NOT HELP. THE RESTORED FILES CANNOT BE SAVED AND THE LAST COPY OF THE FILE BEFORE THE CRASH CANNOT BE REOPENED BECAUSE IT HAS BEEN "MODIFIED OR DAMAGED"

THIS IS REALLY IRRITATING AND ANNOYING, THIS SOFTWARE SHOULD NOT HAVE BEEN RELEASED IN THIS CONDITION, FIX IT ASAP OR RECALL IT.
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Chris

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Since: Feb 04, 2008
Posts: 7



(Msg. 19) Posted: Thu Feb 21, 2008 6:54 am
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Bob no other program as far as I am aware requires you to create a new user to run a freshly installed program to work as it should out of the box, so why does Excel 2008 require you to?
I use Excel 2008 everyday as an accountant and it crashes everytime I go to print so I still use 2004 to print anything, annoying but easier than changing user account which is counter productive.
Microsoft needs to ship the update to resolve these issues very soon.
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Bob Greenblatt

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Since: Feb 11, 2005
Posts: 407



(Msg. 20) Posted: Thu Feb 21, 2008 8:43 am
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On 2/20/08 10:06 PM, in article ee8bca5.21.DeleteThis@webcrossing.caR9absDaxw, "Chris
Lyle " <> wrote:

> I HAVE LOST HOURS OF WORK DUE TO EXCEL RANDOMLY CRASHING. THE GREAT PART IS
> EVEN FREQUENT SAVING OF FILES DOES NOT HELP. THE RESTORED FILES CANNOT BE
> SAVED AND THE LAST COPY OF THE FILE BEFORE THE CRASH CANNOT BE REOPENED
> BECAUSE IT HAS BEEN "MODIFIED OR DAMAGED"
>
> THIS IS REALLY IRRITATING AND ANNOYING, THIS SOFTWARE SHOULD NOT HAVE BEEN
> RELEASED IN THIS CONDITION, FIX IT ASAP OR RECALL IT.
Calm down a little. While I have seen other reports of this, I personally
have not experienced it, and I am using Excel 2008 every day for hours at a
time and have not yet had a single crash. While it may indeed be Excel's
fault, I'd be more inclined to believe that it is somehow related to your
configuration. Have you tried creating a new user, logging on there and
using Excel?

--
Bob Greenblatt [MVP], Macintosh
bobgreenblattATmsnDOTcom
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Chris

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Since: Feb 04, 2008
Posts: 7



(Msg. 21) Posted: Thu Feb 21, 2008 8:52 am
Post subject: Re: Excel crashing randomly [Login to view extended thread Info.]
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If as you say it is a configuration problem. It must be one of the strangest I have ever come across as a Macuser and Excel user in 19 years of using both.

How on earth does one track it down if no other program experiences this issue, I am using some of the latest intel based kit with standard products all installed from scratch, no shareware, freeware or minor programs and no unusual settings either.

I have trapped the crash log details follow which seems to indicate that it is a known issue to be updated. I also note that Excel is very busy requesting the first line at about 4 times a second for every second it is up and running which can not be efficient. I do not know whether this means anything to you?

21/02/2008 16:39:16 Microsoft Excel[530] CGBitmapContextGetData: invalid context
21/02/2008 16:39:16 Microsoft Excel[530] CGBitmapContextGetData: invalid context
21/02/2008 16:39:16 Microsoft Excel[530] The function `CGPDFDocumentGetMediaBox' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGPDFPageGetBoxRect' instead.
21/02/2008 16:39:16 [0x0-0x55055].com.microsoft.Excel[530] Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext
21/02/2008 16:39:16 [0x0-0x55055].com.microsoft.Excel[530] Thu Feb 21 16:39:16 Macintosh.local Microsoft Excel[530] <Error>: The function `CGPDFDocumentGetMediaBox' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGPDFPageGetBoxRect' instead.
21/02/2008 16:39:16 [0x0-0x55055].com.microsoft.Excel[530] Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

There is a lot more of this together with Excel trying to communicate through the firewall for some reason trying to listen to an IP address 0:0:0:0: followed by various port numbers is this the problem perhaps, the use of a firewall?
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Bob Greenblatt

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Since: Feb 11, 2005
Posts: 407



(Msg. 22) Posted: Thu Feb 21, 2008 10:18 am
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On 2/21/08 9:54 AM, in article ee8bca5.23.RemoveThis@webcrossing.caR9absDaxw, "Chris"
<Chris> wrote:

> Bob no other program as far as I am aware requires you to create a new user to
> run a freshly installed program to work as it should out of the box, so why
> does Excel 2008 require you to?
> I use Excel 2008 everyday as an accountant and it crashes everytime I go to
> print so I still use 2004 to print anything, annoying but easier than changing
> user account which is counter productive.
> Microsoft needs to ship the update to resolve these issues very soon.
Chris,
Excel does not require you (or anyone else) to create a new user either. As
I said, I did not and it works fine for me and a whole lot of others. I just
offered that as a suggestion to try to get to the root of the problem with
your configuration. I agree with your frustration and need to get this
resolved. But, so far it is not clear to me that this is indeed Microsoft's
problem. Therefore it is unreasonable to expect them to fix it until it can
be determined that it is. I'm just trying to help you identify the cause.

We are all pretty sure that Microsoft is working on an update to Office
2008. However, we don't have any idea what that update may contain, or when
(or even if) it will ever be available. So, now is the time to make sure
that if this is indeed their problem, report it so that it can get on their
to do list.

--
Bob Greenblatt [MVP], Macintosh
bobgreenblattATmsnDOTcom
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Phillip Jones

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Since: Nov 16, 2007
Posts: 219



(Msg. 23) Posted: Thu Feb 21, 2008 8:14 pm
Post subject: Re: Excel crashing randomly [Login to view extended thread Info.]
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I wonder if you can copy all the information in the cells open a new
document the paste information in new document and save.

BTW: Pleas don't use all caps that's equivalent to shouting at the top
of your lungs and that will never get you anywhere.

Chris Lyle wrote:
> I HAVE LOST HOURS OF WORK DUE TO EXCEL RANDOMLY CRASHING. THE GREAT PART IS EVEN FREQUENT SAVING OF FILES DOES NOT HELP. THE RESTORED FILES CANNOT BE SAVED AND THE LAST COPY OF THE FILE BEFORE THE CRASH CANNOT BE REOPENED BECAUSE IT HAS BEEN "MODIFIED OR DAMAGED"
>
> THIS IS REALLY IRRITATING AND ANNOYING, THIS SOFTWARE SHOULD NOT HAVE BEEN RELEASED IN THIS CONDITION, FIX IT ASAP OR RECALL IT.

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PeterFV

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Since: Feb 26, 2008
Posts: 2



(Msg. 24) Posted: Tue Feb 26, 2008 2:12 pm
Post subject: Re: Excel crashing randomly [Login to view extended thread Info.]
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To crash Excel:

Enter a table of data.
Make a pivot table of that data.
Create a chart of that pivot table.
Move the chart to another sheet
Ctrl-click on the top-right-hand corner of the chart and choose "Select data"
Excel crashes.

Who the **** tested this?
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bhorv67

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Since: Feb 02, 2008
Posts: 6



(Msg. 25) Posted: Tue Feb 26, 2008 2:25 pm
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Helloooooo..... it's Microsoft....

If they released software that was tested and worked properly, they'd be called Apple.
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JE McGimpsey

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Since: Mar 07, 2004
Posts: 2394



(Msg. 26) Posted: Tue Feb 26, 2008 7:15 pm
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In article ,
PeterFV RemoveThis @officeformac.com wrote:

> To crash Excel:
>
> Enter a table of data.
> Make a pivot table of that data.
> Create a chart of that pivot table.
> Move the chart to another sheet
> Ctrl-click on the top-right-hand corner of the chart and choose "Select data"
> Excel crashes.

I can't replicate this when I try to follow your steps - I get the
Select Data Source dialog. Does this happen for you with a new workbook?

If you can replicate it, can you either post very detailed steps in a
reply, or post a file to somewhere it can be downloaded along with
detailed steps?

> Who the **** tested this?

FWIW, I have yet to be able to cause XL08 crash in many months of
regular and fairly heavy use.

Doesn't mean that it *should* have crashed for you, of course but it's
likely to be something related to your setup or perhaps workbook
corruption.
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Mike

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Since: Feb 26, 2008
Posts: 3



(Msg. 27) Posted: Tue Feb 26, 2008 11:06 pm
Post subject: Re: Excel crashing randomly [Login to view extended thread Info.]
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My brand new MS Excel 08 crashes my entire MacBook Pro. Charts that looked OK in 04 look like vomit in 08. Most charts can't be rescaled to show the full data set (even the "Auto" checkbox gives an error dialog; "The entry is invalid for the data used by this chart". I thought that maybe the worksheet was somehow corrupt but that doesn't solve the problem of fixing it by any means other than reverting to 04.
I have tried another account. Still crashes but doesn't take out the whole computer.
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Chris Lyle

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Since: Feb 20, 2008
Posts: 2



(Msg. 28) Posted: Sat Mar 01, 2008 7:18 am
Post subject: Re: Excel crashing randomly [Login to view extended thread Info.]
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Maybe us mac users are expecting too much. It would be helpful if the software packaging came with the following information.

Warning: Use of this software may cause workbook corruption.
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Jeremy

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Since: Feb 26, 2008
Posts: 3



(Msg. 29) Posted: Sun Mar 02, 2008 3:19 pm
Post subject: Re: Excel crashing randomly [Login to view extended thread Info.]
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I too have see excessive crashing of Excel '08, especially with copy and pasting. A reliable way to cause a crash seems to be...

1) Select a cell in Excel and copy it.
2) Switch to the Finder, or any other application.
3) Switch back to Excel.
4) Select any other cell and try to copy it.
5) Excel will now crash.

I've found that I could usually prevent Excel from crashing in this instance if, after switching back to Excel (step 3), I hit Enter or Esc (to make the marching ants around my copied cell go away) before selecting a second cell to copy.
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Jeremy

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Since: Feb 26, 2008
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(Msg. 30) Posted: Sun Mar 02, 2008 3:22 pm
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FYI...

For the above example I was running XL08 on a new MacBook Pro, with Mac OS X 10.5.2 and all other Apple updates installed.
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